Returns

You can return any item if you are not completely happy with your purchase within 10 days of receiving them. Please send back to our address on the site, once received we will issue a refund. We retain the right to refuse a return if it does not fit in with our terms. (Unfortunately, we cannot refund the cost of postage this includes the original delivery cost and return postage). All goods will be inspected on return and must meet the following criteria:

All original tags must be attached

All items must be returned in the same condition as they were received

All items have not been worn

All items are free of any odors

All items must be in saleable condition

Once we receive your returns parcel we will then process your refund to the card from which the original payment was made and at the price you purchased your item/s. Goods purchased online cannot be refunded in one of our retail stores and goods purchased in stores cannot be returned online.

Please contact us with further questions on mail@pelicansandparrots.com

UK MAINLAND

Standard delivery:  £5.00 (up to 3days)

Please note larger items in the home-wear / objects category will be charged at the rate based upon weight and size. Please contact us before ordering.